Debit card
Mistakes in withdrawal of Rs. 5000/- from ICICI bank ATM

R/Sir,

I, the undersigned is a customer of your Civil Lines Branch Nagpur. I am using ATM cards regularly since 2003. Yesterday on 30/11 around 6 pm while withdrawing the Rs. 5000/- cash from your ICICI ATM Machine at NKY Tower Ajani, Nagpur, the message is displayed on the screen as “Network Problem” and no money came out from the machine. After 5 minutes I have checked my balance amount from mini statement, the entry of cash withdraw is mention and balance amount was less by Rs 5000/-. It shows that the by mistake the amount is deducted from my saving account no 005901039968. The same complaint is noted at the complaint register at ATM station NKY Tower Nagpur as well as to security. I was try to book the complaint on customer care phone No 9890478000 but its IVRS system there was no option of such complaints. I have given the compliant in writing to your Civil Linens, Nagpur Branch office on today 1/12. At the same time same thing is happened with other customer in second ATM machine. He also loose his Rs. 200/-.

So I request you sir, please look into the matter and credit Rs 5000/- in my account at the earliest possible. I am waiting for your reply in mail. My email address is pkkamdi@gmail.com, prabhakarkk@rediffmail.com

Thanking you,

My account Details

Name- Prabhakar K Kamdi

Adrress- P/N-13, Konark Colony, Besa, Nagpur

Account no- 005901039968

ATM card No-4667 3100 5908 4375 Yours Faithfully

P.K. Kamdi

Company: Debit card
Country: India

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