Debit card
Charges incurred due to banks faults being passed to custome

My HSBC Debit card got stuck in the ICICI bank ATM due to loss of power.

In this case the card loss is not due to error on my part but is a banks fault since the 24/7 ATM has not battery backup.

as part of procedure i have called the bank and reported this situation.

Now HSBC is charging me Rs. 150 for card replacement

I as a customer am being offered services whereby i can withdraw from non HSBC ATM also annual charge is being levied for the ATM card being issued to me.

The question is not of the amount of charges being levied but charges being levied on the customer on Bank/ Bank partners service failure.

I request you to take this scenario as an example where bank is charging customer for loss of service it provides to the customer.

Company: Debit card
Country: India
State: Maharashtra

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