Dhanlaxmi Bank
Poor Service and not providing the solution

Hi,

I am new user of Dhanlaxmi Bank. I have a saving salary account opened with this bank by my company. the day I got my kit i.e. on 13th Apr I tried to login to my account using my internet ID and password. Initially it was not taking and then after attempting 3-4 times my Id got blocked. Since 13th Apr I am contacting their customer service sending email to activate or to unlock my account but no one bother to do that.

When I asked for the supervisor he told me there is no supervisor on the floor. When I am asking any email Id or phone number of higher authorities i am getting a reply, we are not authorized to give the details. so in this situation what a customer will do?

Every time I send an email and auto generated email comes saying it will be done within 24 hours. But since 13th Apr the 24 hours never came.

I am attaching the email send my the customer care as follows:

"Disclaimer: The subject line is specific to this case and should not be altered. All onward mail communication should be done as a reply and not as a new mail to keep the case history continuing.

Dear Customer,

Thank you for writing to the Customer Care division of Dhanlaxmi Bank. We have received your query and the reference number is [Customer Care#83322] with subject " Please activate my Internet banking" We shall respond to it at the earliest.

To know more about our range of customized products and services, please visit www.dhanbank.com or call on our Customer Care number 1800 425 1747 or visit your nearest branch.

Looking forward to a long and fruitful banking relationship with you,

Warm Regards,

Team - Customer care

DhanlaxmiBank

Contact - 08067213000 "

"Dear Mr/Mrs Sinha,

Thank you for writing into the customercare division of Dhanlaxmi Bank.

We have received your mail and have understood its contents.

We would like to inform that your net banking id has been unlocked, you will be able to login to Net Banking within 24 hours and you will receive SMS to your registered

mobile number once it is unlocked.

Thank you for writing to us, we assure you that your queries/concerns are addressed at the earliest.

Should there be any further queries, please feel free to revert to us.

Happy net banking.

Regards,

Roopa

Customer Care

DhanlaxmiBank

Contact - 080-67213000 '

I am really sorry to say this is a pathetic service from DHANLAXMI BANK.I am sick and tired of these guys. They do not value their word and do not know know to complete the task with in a TAT which they say. I WILL NEVER SUGGEST ANYONE TO OPEN ANY ACCOUNT WITH THIS BANK.

Hope I get some kind of help in future!!!

Company: Dhanlaxmi Bank
Country: India
State: West Bengal

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