SBI
Misbehaviour towards customers

Hi All

I went today to SBI North Paravur Branch to open a New Savings Account along with a new Demat Account... This is what happened when I went and inquired about opening a new Account..

Me: I want to open a new...

Woman at Customer Relations Desk : (Points to the side and says) There...(And turns her face away).

I goes to where she pointed and struggles to find out the Account opening Form...

it was a blue booklet with lots of pages..I was confused whether I have to fill in all the pages and wanted to know what all types of accounts are available etc So I goes back to the Woman at the Desk..

Me: Excuse me..(No one listens) After trying once again I thought well I shall give a try..

then I thought how can I apply for the account and DEMAT account without knowing about the different Fees etc... I had also written a check to pay the initial deposit and wanted to ask whether I should pay in cash, Should I go and take photocopies of my ID documents etc..

So I goes back to the lady and ask whether she will help me fill the form.

Woman at Customer Relations Desk : (Lady at the desk lifts her face and looks at me with an irritated face) NO - You have to do everything yourself.

Me: OH..(I goes back to where I picked the form and places it back there and heads out of the bank).

The lady continues talking to the assistant manager at the next seat...

While heading back I looks back into the BANK I see a Husband and wife talking to another executive.

If this is the condition when there are only 2 customers at the BANK premises what will happen when there are a handful!!!

LONG LIVE PUBLIC SECTOR!!!

Company: SBI
Country: India

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