HDFC Bank
Holding Funds from my salary a/c

Dear Sir/Madam,

Greetings for the day

I am having an salaried account with HDFC bank since last 2 years also having a credit card issued by them.

My complaint is that on 1st of this Feb, when my salary got transferred into the salary account the bank holds the funds and block my money till the time I was having no clue why did they do so? when inquired about the same I got to know that due to non-payment of my dues towards the outstanding amount of credit card the credit card department has seized the amount from my account - this was really weird as I don't have any knowledge that bank has any right to do this... kindly correct me if I am wrong? else nobody will trust the banks and put their money inside the accounts???

secondly if they would like to do anything hard on the costumer front they should talk to the customer first why he/she is not paying the dues on time, even just to mention here I got a msg from my brother that a bank representative call him and ask him to pass a msg to me in order to make the payment for which my brother told them that I am out of town and in a day or so I’ll pay the amount after returning back to town... but that also goes in vein as without allowing me to make the payment they seized my bank account!!! now I am having a big problem as I am also having a running loan from the HDFC bank for which the EMI is deducted from the same account - if in any case the EMI is not paid by the due date I'll have to pay the chq bouncing charges as well as other dues... even I have not paid the rent where I am residing currently...

I have called them number of times but getting no positive response from their side at least they should release the money from my account after deducting the minimum payment due for credit card so that I can manage to pay other dues

I also wrote them the same on "talktous@hdfcbank.com" so that they can also be aware about the same but got a failure notice from the said email id...

Kindly help me out...

Thanks in advance

Yogen

Company: HDFC Bank
Country: India

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