FIRST FLIGHT COURIERS
Poor Customer Service / Non receipt of items

First Flight Courier – Chennai Division / Corporate Office

SBI Card division has despatched a card for me on 14.12.2010. See below the reponse of the first flight courier - what i have mailed them.

Will your courier service check only for a day?

 Don’t you have the procedure of leaving a “Sorry to have Missed U card” like other reputed courier company?

 How do the customer reach you without any contact number or how do we come to know that some packet of us is lying with you?

 Do you really have any procedures being followed in your concern regarding tracking [or] do you really know what is customer service?

 I was hunting to reach you – by getting your Chennai number from internet –only one line and that line is always busy. Till date not able to reach u.

 From 16th to 21st December, where did your personnel check and report as “Party Not Available”.

 How all of a sudden, you landed up saying House Locked?

 Till date no one has contacted me. To my surprise I was at home on 24.10.2010. What is the proof your delivery person coming to my place for you to say the house is locked.

After all this struggle, they have sent back the packet to gurgaon, which was again despatched on 31.12.2010. Till date no response, The cycle repeats...

Company: FIRST FLIGHT COURIERS
Country: India
State: Tamil Nadu
City: Chennai

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