Freedom Rewardz
Non credit of my reward points even after 2.5 months and lots of reminder mails

DESCRIPTION

I used my SBI debit card for a transaction in march details of which are as follows

Transaction Reference Number MSPG2711212516

Transaction Date and Time 28-03 12:58:51

Payment Amount (Rs.) 6298.98

I am constantly mailing Freedom Rewards customer care on membersupport@freedomrewardz.com but

they just don;t seem to solve this matter. Also replies don't come in regularly to my mails.

I mailed them on

10th Apr

13th Apr

16th Apr

24th Apr

28th Apr

15th May

5th June

14th June

19th June

22nd June

The only response I got was on 17th May in which they responded "With regards to your query, we

sincerely apologize for the delay. We have escalated the same to the concern team and will keep

you posted regarding the same at the earliest."

I am not sure what is their earliest.

DAMAGE

Mental Harassment

Cheating customer

Time wasted in followup with customer support

Efforts put in

COMPENSATION REQUIRED

written Apology from Freedom Rewardz

500 extra points for my time and efforts as compensation.

Reward points for 28th Mar transaction

Company: Freedom Rewardz
Country: India
State: Maharashtra
City: Pune

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