ICICI Prudential
Harassment to Rajesh Jha because of Unethical and Fraudulent marketing

Rajesh J/KOL/TCS

08/06 12:51 PM

To

gro@iciciprulife.com

cc

hi_rajesh99@rediffmail.com, hi_rajesh99@yahoo.com, grievance@iciciprulife.com

Subject

Dear Mr. Sourav Ganguly,

I have to write with deep regret that some people in ICICI Prudential is doing unethical and fraudulent marketing. Here is the complete narration of the harassment I am going through:

I am a customer of ICICI Prudential and have purchased a life time super policy (# 05820601) in July and have paid the next due premium in July. Meanwhile I was contacted by Mr. Anil Dubey sometimes in 1st week of May and was advised that my life time super policy is not doing good and ICICI Pru as per the advise of IRDA has come up to the rescue of customer like me and is willing to transfer all the premiums paid against Life Time super to a guaranteed fund and rest 1 premium and 2 additional premiums have to be given against the new return guaranteed policy and by June I will receive Rs 1, 87, 000 [Detail is: (25000*5)*1.5)] and an additional of 8% to 16% of Rs 1, 87, 000 depending upon the return generated by ICICI. I agreed with a lot of coaxing and an advisor in the garb of a financial planning manager named Mr. J Singh visited my house and have taken a cheque # 839103, amount 25000, Dated 18-05 . He then got a form signed by me and much to my dismay I got a policy (# 11932778) with the name of life stage super without any mention of the guaranteed return that was explained to me. I immediately lodged the complaint to Mr. Anil Dubey (His earlier number given to me 91 905 186 6840 and later as 91 983 666 7085); he then sent one gentleman to my office Omega Towers, Salt Late Kolkata. I had given him a letter to surrender the policy (# 11932778) and transfer everything to the policy that was explained to me. I, then received a call from Mohali with the promise that my complaint is being looked into, but nothing happened. I kept in touch with Mr. Anil Dubey (91 983 666 7085) and he kept giving me false promises of me receiving a redressal letter by 15-July and later by 29-July. Meanwhile, the premium due date of life time super policy (# 05820601) has come and I got numerous messages to deposit the premium. I again spoke to Anil and he said that I can pay the premium up to 3 months from the due date. With all these hassles I got agitated and have asked him to favour me by sending someone and getting once more the request to surrender the policy (#11932778) and money refunded to me on the same day, but of no avail.

I would need your help in getting the following:

Either transfer everything to one policy so that I can pay Rs 25000 annually till 2011 and then receive Rs 1, 87, 000 [Detail is: (25000*5)*1.5)] and an additional of 8% to 16% of Rs 1, 87, 000 in June or cancel policy (# 11932778) and refund the money along with interest to me immediately.

I would also request you to take right step to ensure that neither the customer is harassed nor ICICI Pru gets a bad name.

Do let me know should you need any further clarification. I can be reached at 91 983 178 1936.

Thanks and Regards

Rajesh Jha

Tata Consultancy Services

Mailto: rajesh.j@tcs.com

Website: http://www.tcs.com

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ForwardSourceID: NT0003ACCA

Company: ICICI Prudential
Country: India

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