Genins India TPA Ltd
Accessed my online account and changed my Policy and forced me to Pay through Salary deductions

Hi,

As an employee of TechM I was given a default policy (No employee deduction) by Genins. They also gave us online accounts for which passwords were our employee IDs. Suddenly in my July salary I found a deduction for a plan that I had not opted for. I raised this issue on July 1st. The complaint was still in progress and I found another deduction in August and have been told there will be a final deduction in the next month salary too. They have said that I logged in on 25th may and changed the plan. When asked for the I.P address of the system from where the plan was changed they are not providing it to me. They refuse to cancel my policy. My default policy already included me and my son who are the only two members of my family. The new policy seems to include my parents. Why would i opt for a policy to include my parents when My mother expired last year and my father bieng from the army does not need any medical insurance from outside. This has been pure mental harrassment for me. I am a single mother who works very hard to make ends meet. This amount to me means a lot and I feel totaly chaeted and helpless. Please Help!

Company: Genins India TPA Ltd
Country: India
State: Uttar Pradesh

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