HDFC ATM
No Power Back - Card Capture

Hello,

On 22 Jan at around 10:45 AM, I tried to use the HDFC ATM located at Bowenpally, Hyderabad.

The moment I inserted my card (HDFC), the power was lost.

This resulted in the ATM machine being shut down.

I was helpless, even though the power was restored within 5 minutes.

The Cash loading personnel had arrived in the meantime and were also helpless as the process does not allow them to return the card.

Today is the 5th working day (28-Jan), and I am yet to get any call from the Bank, as I was promised.

I had to call them repeatedly to know the status of this issue.

More importantly, I would like to know how idiotic is it to run a ATM without proper power backup.

The security guard, placed there said that the power cuts were very common phenomenon.

HDFC officials should take their heads out of the desks on think how their ATMs are being deployed in the field.

Company: HDFC ATM
Country: India
State: Andaman and Nicobar Islands

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