HDFC Bank
Unauthorised charges deduction from Saving Account

I am holding savings account with HDFC Bank Ahmedabad for quite some time. In fact this used to be my salary account, hence zero balance facility was extended. Later on it was removed, since I changed my job.

Surprisingly, in the month of when I looked at my statement, I see Rs. 700 service taxes were deducted from my account by bank -giving some reference of non-maintenance of Average Quarterly Banalce (which I came to know at later date). Since this was unexpected, I contacted customer care department of HDFC bank and also wrote them on e-mail about such deduction and requested them to transfer the money in my account.

When I contacted customer care office and asked about such deduction, he informed that the rule was implemented recently and accordingly the money has beed deducted.

Last month, when I again checked my statement, to my surprise additionally Rs. 50 Service tax was deducted from my balance, mentioning about the phone banking office charges.. This is some thing strange. Normally, all banks keeps phone banking officers for responding any quaries of any customer.

I would like to file complaint against HDFC bank for such deductions.

Company: HDFC Bank
Country: India
State: Gujarat
City: Ahmedabad

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