HDFC Bank
Amount deducted twice witth a single swipe of Debit Card

I have paid the bill of Rs.1183 purchase I made from Vishal Mega Mart Sec.14 Gurgaon with my HDFC Debit Card. The amount got deducted twice from my account. I sumitted the complaint regarding the same to the phone banking; complaint number: DEL151686 but to no avail. They say that the transaction was never credited to my account. The reference number and date of transaction are as follows:

01 Dec POS 4386243007287230 VISHAL RETAIL PV 933516992467 02 Dec 1183.00 46302.35

01 Dec POS 4386243007287230 VISHAL RETAIL PV 933516992365 02 Dec 1183.00 47485.35

even if now they say that the amount is not credited then I believe they need an eye check. When I asked the customer rep. to help me to get my money back she told me all she can do is file a complaint and gave me excuses and asked me to go to the Branch and fill a form or something. Its so disappointing that I have stopped using HDFC Debit card and planning to move my account to some other bank which can be more helpful.

Company: HDFC Bank
Country: India

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