HDFC Bank
Missing shres from my HDFC Demat A/c

A VERY MUCH DECEIVED CUSTOMER...

I have a de-mat account number 22799181 with HDFC.

HISTORY: I had purchased 30 shares of RIL in Nov and sold 24 shares between Nov and Jan. Thus, I retained a total of 6 RIL shares as on 4/1/08. Also, I had 195 shares of RPL. After amalgamation with RIL, I was issued 12 shares of RIL on 2/10/09. Thus, I had a total of 18 RIL shares as on 2/10/09. Hence, I should have been allotted 18 bonus shares as per the 1:1 bonus issue. But, instead of 18, I was allotted only 12 bonus shares, which were credited to my account on 5/12/09.

Hence, there is a deficit of 18-12 6 (bonus) = 12 shares.

As per the conversation wih people from multiple departments: Demat/ Securities/ Trading Department, I have been thoroughly disappointed by the sorry service given by them.

To worsen the situation, I would like to bring my concerns regarding the ill-treatment given to me. To me (any customer), HDFC is one entity. I, for one, am unable to understand this discrimination/ diversification among the various units like trading/ demat/ securities. It is quite painful to inform you that I am being made to feel like a complete fool. All that is happening is that I am being toggled among these three entities... Demat says it's Trading Dept's domain, etc...

I have to say that this is very problematic situation, especially to keep on explaining the same problem to multiple people again and again, and of course these people will never call u back, even after multiple assurance of checking n getting back. No matter how may mails you drop or how many people you call, they are absolutely unhelpful and unresponsive.

Company: HDFC Bank
Country: India

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