HDFC Bank
Pathetic Service from HDFC Bank

I would like to share my experience with HDFC bank whose services has deteriorated during the last few years. I have my debit card expired last month, hence they are supposed to send me the new card... they send me a message that my card is dispatched... after few days I got the message that it returned back... it is not the first time that it returned back without any information or messages to me. I want to know if I could get the bank statements, credit card statements and other bank communication in the same address... why not the debit cards which are sent by courier... anyway I raised a complaint to phone banker and provided all the details as above... and I was assured that they will send the card again and also provide me a complaint number. However no action was taken and I was sent a message that the card has been dispatched to some bank and I need to provide pan card and address proof to collect it...

This is something ridiculous, a bank which was considered to be similar like any other nationalized bank has deteriorated a lot in last few years, some reasons to say this are as below

1) call the customer service number, 8-10 minutes on hold... and the line also gets disconnected frequently and we need to repeat the same thing again and again is this the way u provide service to customers?

2) Dispatching the debit/Credit cards to proper address is your responsibility, if your courier company is not doing their job properly then you need to rectify it... but nobody bothers and customers are asked to come to the branch to collect it for no reason?

3) In today's highly emerging technological world, HDFC doesn't match with the standards provided by other banks if we compare the services (lots of manual work involved for small things also).

It will be better if members from HDFC takes responsibility, ownership and resolve these minor but important issues and provide customer satisfaction.

Company: HDFC Bank
Country: India
State: Haryana
City: Gurgaon

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