HDFC Bank
Settlement of Credit Card and Bank a/c on Hold

Hi,

May I encroach upon your valuable time, I wouldn't like to do this but left with no other option, besides repeated reminders to customer care service of HDFC Bank, and contact with local collection agency, wrote the matter to RBI too. But again I disappointed from both ends.

This is the last chance I am trying to write you, other wise I am going for a legal action against the Bank.

Below is the mail I wrote to bank, this is for your ready reference.

with best regards,

Pushpinder Thakur

9779755222

From: Pushpinder Thakur

Subject: Settlement of Credit Card and Bank a/c on Hold

To: customerservices.card@hdfcbank.com

Date: Friday, 2 July, 6:22 AM

Hi,

I trust that you will look into my following issues which I am facing since last few Months and none of your officers have addressed my concern to my satisfaction.

This is regarding credit card number 4346 7711 0008 6454. I was using this card but somehow was not able to make payment for few cycles against which amount of Rs. 7500/- on my HDFC a/c number 2131050050612 was kept on hold while i was in contact of your collection agency for settlement. The problem faced after that was.

1. The amount of Rs. 7500/- was deducted from the account without my prior authorisation and i was told by collection officer that now card would be settled against the amount deducted.

2. On asking for settlement letter they said is sent on address which was never received. So, i got nothing in written but have got recorded conversation and few receipts as a proof.

3. Now again i was contacted for settlement after 3 Months and said will be done in 3-4 thousand which was pending for settlement but collection officer is taking minimum payable amount from last 2 Months. and said the case is going for settlement and the paid amount will be part of settlement amount.

4. Now comes the biggest harassment... Again my Rs.15, 835/- is again kept on hold and on making enough noise which i can at your customer care, at Sec 17 branch no one is ready to help.

Looking forward for an early response as things are getting nasty and no one is ready to help. Hope things will be settled down in next 72 Hrs before i need to stood up and go for next possible way and i will get my account functional again.

Thanks

Pushpinder Thakur

9779755222

Company: HDFC Bank
Country: India
State: Chandigarh

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