HDFC Bank Credit Card
Telecaller Misbehaved

I am Mr. Suman Kumar Das, Executive Director of Banmala Commercial Pvt. Ltd. using HDFC Platinum Plus Credit Card since long, and I was very happy with you untill one of your telecaller Ms. Saoli Mitra misbehaved with me very badly. She was trying to cantact me for making the payment as the due date was over. I didnt receive the phone because i was very busy with my personal life. Then she contacted my manger on 20.03.2010 at 4.00 p.m. approx from telephone no. 44053619. Last time when the payment collection boy came to me, I gave my manager no. to the boy and he called my manager and collected the payment. From that record Ms. Saoli Mitra got the phone no. and called my manager and asked him "why he was not picking up the phone? was his intention not to make payment.".

Today Ms. Saoli Mitra called me at 12.42 p.m. from phone no. 9330927188, and asked for the payment. Then I asked her why did she insulted my manager. and she told me " without talking too much when I will make the payment." and she was continuously shouting at me.

Is this the way HDFC Bank Credit Card section train their telecaller to behave with their customer?

I would request you to check my history with my credit card no. I also think if this continues then HDFC will loose their valued customer.

I dont know how you will treat this matter, but i think i will give a sencond though to use HDFC Credit Card.

Thanks & Regards

Suman Kumar Das

Company: HDFC Bank Credit Card
Country: India

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