HDFC Bank
Amount debited from a/c but the ATM machine didn't withdraw the amount

Hi i tried withdrawing 5000/- from HDFC Preet Vihar ATM suing ICICI card. ATM machine tried to dispense the money shutter of the dispenser opened up and than closed with dispensing the amount, i informed about it to the seurity personal and tried to withdraw 100/- infront of him this time shutter opened up and the 100/- note came out with 2 wires/cables i had to pull the note forcibily from the machine. I informed my bank regarding the same complaint was registered and the request was forwarded to HDFC but HDFC denied the same saying amount was successfully disbursed. I contacted HDFC escalated it to aditya puri's level and requested them to check the video recording to clarify the things but as per the shocking/surprising reply from HDFC they were unable to check the video recodring due to TECHNICAL DIFFICULTIES. Not sure how much secure our money is in such ATM's. Please advice how can i file a case in consumer court and also how can i share these mails with the MEDIA so that everyone knows how incompetent HDFC is. I have all the mail communications i had with HDFC. My contact no. is 9971107899.

Company: HDFC Bank
Country: India
State: Delhi
City: East Delhi

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