HDFC Bank
Wrong debit from account

Dear Sir,

I have shopped for Rs 1000/- in JC brothers, Ameerpet on 30th Jan and paid through my debit card. I had checked my bank account statement on 3rd march and found that the amount has been credited twice. I have approached the merchant and he confirmed me that they have swiped my card only once and showed me the statement from axis bank which clearly shows against by debit card there is only one transaction showing. i have called HDFC phone banker on the same day i.e on 3rd feb @ 11.10 and informed the case. in the call the representative assured me that the amount will be re credited in 12 working days and also informed me that the complaint no will be sms to my mobile. but i never received any such sms from the banker. i have even folloed up two times in between aswell. Finally the banker had re credited my amount on 25th of march i.e after 50 days from the day of the complaint. when i have asked for the interest for the days of delay i had not received any response from them. As per me the banker has no right to hold my funds. Please advise.

Thanks,

Vamsi.

Company: HDFC Bank
Country: India
State: Andhra Pradesh
City: Hyderabad

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