HDFC BANK-Housing Loan
Non Return of full processing fees

HDFC File No.: 600403040 Dated 17/09

Dear Sir/Madam

I applied for housing loan eligibility and approval from HDFC bank. For that Bank has checked the document from the house builder & not found rajachithhi/permission from municiple authorities. Builder has assured me that same is under process and will obtain the permission soon from municiple corporation. Based on this HDFC has tentively approved my loan of of 21, 60, 000 INR with out taking any housing documents and took the processing fees of around 10000 INR (When I got the bank tentative loan approval, I haven't booked my house even).

While giving tentative approval letter, I asked HDFC representative that in case I don't go with HDFC bank for loan & if cancel my application, bank will return full processing fees.

I decided to cancel my loan with bank, which was not even firmed with back up documents. The loan approval was just piece of paper.

I just inquired with bank representative that how to cancel the loan (It was just inquiry), and next day bank representative gave me cancelled loan check with half processing fees returned. I was shocked. when I inquired with bank official, this is new rule implemented. I said that it's mentioned nowhere in my letter & they say we bound by rule.

I have to loose 5000 INR for just piece of paper, which was given to me before I booked house & deduction clause was nowhere mentioned in the tentative loan approval letter. Bank representative assured me full return of processing fees, in case I cancel loan.

Even I filed on-line complain with bank (Complain No: HBL=010-911-354 Dated 28/12) I haven't got any response to that.

HDFC bank should stop giving fake assurance to its customers. It's matter of trust which I am loosing on bank.

I request consumer court to intervene & resolve the issue.

Regards,

Kalpesh

Company: HDFC BANK-Housing Loan
Country: India
State: Gujarat
City: Vadodara

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