HDFC Bank Ltd
HDFC Credit Card Department-Worst Services

Hello Everyone,

I'm Ankur Bhardwaj, CEO/Founder at Flexus Solutions Pvt Ltd. I hold my current accounts, premier savings accounts, salary accounts of my employees and a credit card. I use their credit card a lot and have been always paying the amount and the charges on time.

Recently i made a payment of INR 8, 000 against the amount INR 8, 160. I did not take INR 160 seriously and then i received the call on Friday Dated December 10. This girl's name is Shikha and she asked me to make a payment of rest INR 160 which i said i will.

Then she kept on calling me whole Saturday December 11 and because of my busy schedule i didn't get time. The main part played by her was on December 13 i.e on Monday when she called up and tried to make me feel as if i have done the biggest mistake of my life. She shouted on me as if i owe her anything and in reply to that i got angry.

She gave me first call at 9:00 AM on Monday and kept calling till i didn't pick up her call. The manager Suman was also not concerned about the quality and didn't say anything. This girl Shikha asked me to come over to her office and talk to her face to face which I'm going to do once i get time.

But there is no one to listen to you and that is the truth. After i made a complain in the customer care department against this, they said i won't get any more calls. But soon after i kept phone, Shikha (Customer Service Representative) called me that you just now complained about me and it won't effect anything and started abusing.

I'm defiantly concerned about this matter and will take it seriously as this has caused serious effect on my self-esteem.

Looking forward to speak to the management!

Regards,

Ankur Bhardwaj

CEO/Founder

Flexus Solutions Pvt Ltd

Company: HDFC Bank Ltd
Country: India
State: Uttar Pradesh
City: Gautam Buddha Nagar

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