HDFC
Delay, Lies & Unprofessionalism

Hi,

This is to inform you that I have been through an aweful experience with HDFC Realty in India to have a loan sanctioned for a property I booked in Kolkata. It was Sep 13th when I booked the property and provided the paperwork to HDFC and a week later HDFC confirmed the approval of the loan amt that I agreed upon. Its been almost a month now that I havent received a single piece of correspondence from HDFC which officially states that my loan amt has been approved and sanctioned. The processing fee has been deducted yet its taking forever for HDFC to send me the first correspondence. I dont have any proof that my loan has been approved and its for the amount of Rs. 30 lakhs.

Now I am back in USA and I have been calling and writing to the HDFC person (from Triangular Park office, RashBehari, Kolkata) who has been handling my case but in vain. Over and over again, I am being given false promises abt stuff being taken care of and to be delivered. Even today morning I was promised that I will be receiving the sanction letter questionnaire or something via email from the appraiser, which as expected, was never sent. And now I am being told that it has skipped their minds because of the Durga Puja festival in Kolkata.

I am extremely disappointed with the service and professionalism I have experienced with HDFC. A customer can bear so much and I dont think I woul dbe ever recommeding any of my friends and families to to do business with HDFC after what I have been going through unless HDFC steps up and gets everything taken care of right away.

I need the concerned HDFC departments to get back to me and address my problems. It has been a very tiring and frustrating time dealing with HDFC and waiting on things to be delivered while I have booked a property based on the loan amt that I was promised to get approved.

Company: HDFC
Country: India
State: West Bengal

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