HDFC
Credit Card Disapproved without proper reason

I have applied for a HDFC Credit Card, i've received my Application refernce number, and also

received verification calls at my office desk, verification got completed sucesfully, now the status of the credit card at the HDFC site is being shown as 'Disapproved' with remarks as ' PLEASE RESPOND TO LETTER SENT TO YOU FOR FURTHER PROCESSING OF HDFC BANK CREDITCARD QUOTING THE APPLICATION REFERENCE NUMBER'.

I called up the customer care and they've told me that there's some problem with the residence address and landmark, but then, if my residence address is the problem then to which address did HDFC guys sent the letter to which i have to respond, i haven't received any letter from HDFC to residence address nor to my office address. I din't receive any email as well.

The guy who was to perform Residence address verification came on a weekday and obviosuly the door was locked, but then, i should have atleast received a call from them saying such a thing happened and to set a convinient time/date to complete the address verification.

How can they just disapprove without proper notification.

I am very much disappointed with the way they carried out the whole thing.

Kidnly, let me know, what is the next step that should be taken to get this thing moving.

Company: HDFC
Country: India
State: Maharashtra
City: Pune

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