HDFC Credit Card
Transaction dispute

Sir I had purchased a washing machine from Home shop18 on 01-03 of amount Rs.11, 999 through my HDFC credit card no.5176521006865358 through online. But I received a message from HS18 that, the transaction has been cancelled & the amount was refunded on 07-03 to my credit card account with the R.R.No. - 66659198. But I enquired from HDFC customer care executive, he said that no amount was credited in my account, moreover two transactions has been done, one on 01-03 & the other one on 06-03. But HS18 is said that only one transaction has been done to them only on 01-03. I do not understand where the mistake has been done. Two orders are canceled & washing machine not received.

After my frequent requesting for rectification of this mistake, the amount of Rs.11, 999 was refunded to my account on 28-03, this amount was regarding to the transaction that has been done on 01-03. Later I had requested several times by phone calls & fax for the refunding of the 2nd amount of Rs.11, 999 regarding the transaction that has done on 06-03. One of your executive has told me that this amount was also refunded to me on 13-07, with this I thought that my problem was solved. Then in the next month statement i.e., in august statement you had once again included Rs.11, 999. When I called up to hdfc credit card executive, he said that you had given me only TEMPORARY CREDIT, What is this temporary or permanent.

I’m paying my minimum dues only with a thought that I should not get any black mark. Whenever I call to your executives, they are saying to wait for 4 to 7days. This was going on from APRIL-09, but till today my problem was not solved.

Now I had really fed up with your valuable, needful & great services of NO USE. This is my humble request you to give a best solution for this irrespective behavior of bank people.

Thanking you sir / madam.

Yours truly,

K.S.S.S.KUMAR,

NELLORE, A.P.

Company: HDFC Credit Card
Country: India

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