HDFC Credit Card
Harrasment call from the collection department of kolkata location

Dear sir

I am holding credit card of HDFC Bank 5289 4560 0017 2994 of name Subhashish Bhattacharya. I have always ensured that all the payments are being made on time till February. I am using this card for the last three years.

Since last month I have been undergoing some financial crisis and hence requested the customer care to freeze the whole amount and instead of paying the minimum amount due, to pay the rest amount in EMI's not more than Rs 3000/-.

The executive and the manager told me that once I make the payment of

minimum amount due for the month of February all the late fees, interest would be waived off and then only they can turn the whole amount in EMI. Once I make the payment they will get back to me within two days. But nobody got back to me with the details.

This month again I have started getting calls from the collection department. The executive name is Avijit

Banerjee. He calls from the number 033 - 44053618. Intially he used to call me 3 -4 times a day and asked for the payment. But off late he is calling me 20 -30 times a day and if I do not response to the call he keeps on calling. He is abusing me and going to the extent of my fore fathers. He uses all kind of vulgar and abusive languages. He has amde comments on my caste.

He has also mention that on my payment his appraisal and incentive is depending hence he will take out the money from me, for that he can go to any extent.

The appartment I stay as a tenant he has called up the neighbour next door and while the gentle man was not home his wife who is bed ridden as she is paralyzed had answered the called, Avijit was not only abusive to this sick and elderly couple, but had threatened them also with dire consequences and was asking money from them also.

He again called me back and said he would be keep calling in this manner and will also called up my office and all the possible contacts he can managed and make my life miserable. He said he will ensure that I am not able to enter my apppartment. He has catergorically said that he has taken it as a personal challenge and will ensure that within 24 hrs my life would be an hell. I would left with only two option which is either to end my life or to walk to him on my knees and begging for forgiveness,

This is not a way somebody should be treated. I am not saying that I am not going to make the payment, Its just that I am not able to pay the huge interest amount right now. Hence want to freeze the amount and pay back in EMI's not more than Rs 300 / month.

Would request you intervention at the earliest and resolve this issue as me and my family is in mental trauma just because of the collection executive Avijit Banerjee calling from the number 0333-44053618 from Kolkata Branch. His manager name is Anindita Basu mobile number 9330038575.

Subhashish Bhattacharya

Company: HDFC Credit Card
Country: India
State: West Bengal
City: South 24 Parganas

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