HDFC Credit Card
Non Closure after payment of settlement amount

I have repaid all installments towards settlement of credit card no 4346781000753970.

Over telephone I have been conveyed that the settlement has been ratified but no physical document in form of email or in form of NOC hard copy has been delivered to me. When I enquired to your Credit card call facility they have stated that HDFC does not provide any NOC. I cannot accept this. Please provide NOC hardcopy to the address below. Greenwood Nook, Flat No 10AR2, 369/2 Purbachal Main Rd, Kol – 700078.

When I further enquired about the same I have been told that in cases of settlement of dues in credit card it is customery of HDFC to inform verbally only and that HDFC Bank does not provide any NOC hard copy!!!

I fail to understand how HDFC Bank thinks that a customer who has paid Rs. 70000/- (Seventy Thousand only) as settlement value in a credit card over a period of seven months can be provided such an argument at the end of the payment period while none existed at the time of settlement negotiation. Also without a formal closure how can a customer interprete that in future yoy may not come up with a new claim on the same instrument. This is gross violation of any relationship in banking or otherwise and the nature of operation is NOT transparent, from customer perspective. For you reference attached is the RBI directive on fair practice in creadit card operations.

I ask you to provide the following for this credit card :

a) Cibil Report Update for this card (Either through email or a hardcopy). Incidentally I have found no updates for this card when I last accessed my CIBIL credit report 5 months into repayment of settlement value of this credit card and in the CIbil report it was still showing a whopping 1 lakh as outstanding. What kind of financial reportage is this?

b) A hardcopy of NOC for this credit card with associated correct status.

Partha Pratim Mukherjee

Kolkata.

Company: HDFC Credit Card
Country: India

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