HDFC Credit Card
Bab Customer Care Service

I use a HDFC credit card for last three years. My past experience with HDFC was good. My credit card is going to expire on Jan. The renewed card was sent & returned undelivered from my present billing address in Gurgaon as presently I am in USA on business trip. Once I call the customer care they asked me to send scanned signed letter to change my billing address & resend the card to my permanent location in Kolkata. Four times I have sent the signed scanned letter to them. The customer service every time confirms that they have received my letter & the needful will be done in 48 hrs. (Sometime under process, sometime signature verification etc) However every morning I receive a mail from the bank stating that it can not be possible as my billing address is not the same as permanent address. The customer service clarified that these mails are coming by mistake & I should ignore them. Even I can not change billing address on ph as bank has already issued a new card that I have not yet received. When I raise a complaint in HDFC bank site, they ask me to resend the letter again.

it is really disappointing that doing so many times international call to customer care, they does not show the proper responsibility to their service. They give inconsistence response to the customer & they are not fully aware of their process.

Company: HDFC Credit Card
Country: India

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