HDFC credit card department
Abused by collection department

Dear sir,

Before writing something to you i would like to say that i have trust in cosumer forum that you will surely help people.

I hold credit card of HDFC bank. and used card for arond 65k and till now i have paid arond 60k, every month minumum balance. but bank is showing my outstanding 1, 18000.00. but when i came to know that bank is adding hidden charges to my account i said them to close my credit card and asked for the settelment in month of january from there onwords every month new people will call me and collect money saying that this month settelment will be done. but till today people used to call me and abused. i have written complaint to the bank saying that extra charges have been put on my account and the collection people are abusing me. i got reply from the bank saying that you have to pay there is no other way. along with that they give 2 phone numbers.

reply from bank...

We observe from our records that the total outstanding balance on your card account as on date is Rs.118, 140.05. We request you to make a payment towards the same at the earliest.

For any further clarification you may contact our Debt Management Officer at the below mentioned number to assist you regarding queries relating to your card account.

Bangalore - 080- 67139293/67139281

Assuring you of our best attention at all times,

Regards,

Mary Lopez

Customer Service Officer

but i tried to call to these two number no one is picking call. after that i went to my nearest bank in R.T nagar they are not responding at all.

and i have SB account in same bank, my SB account amount is kept on hold without intimating me when i asked to the bank they said credit card department is kept it on hold. i called to credit card department they said we do not touch your SB account and its nothing to do with credit card.

The people in the HDFC collection department are Underworld dons yestrday one guy came to my place and was asking about me and one guy use to call from 919342197416. using bad words.

there is lot to tell about what bank has done but you will get bore while reading this mail.

I request the consern department of Cosumer Forum to take serios action on such Bank.

Thanks

Basheer Ahmed

9663397760.

Company: HDFC credit card department
Country: India
State: Karnataka
City: Bangalore

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