HDFC Credit Cards Division
Harassment

Hello Sir/Madam,

This is with regard to my credit card # 4346 7810 0483 9841. I have been holding this card for nearly 2 years. The repayment towards my card has been very prompt since then; however, due to some unforeseen circumstances I had to incur in the last 2 months February and March I failed to make the payment on time. When the customer care person called to me, I explained to him that I will not be able to make a payment this month and that I will make it next month. Moreover I also told him that I am considering paying the entire amount within a month or two, so please don't disturb me. Yet, I received a call from HDFC Customer care again (Dibakar) who was utmost rude on call and demanded the payment today itself (06 Apr). I also told him that I would not be able to make the payment today and shall arrange the payment post 15th April and make the cash payment of the said amount (Rs.3500). He did not listen and was very harsh to me. Despite my request, he demanded from money, asking me to borrow money from someone else. I told him that he has no right to tell me what to do and he was least bothered about it. He said " I don't care, you have borrowed from our bank and you must pay no matter what." and he added " I have all the right to say to you to go and beg money from somewhere else to pay me"(these were the exact words used by him). I'm totally taken aback by the way these people from the bank treat their customers. I would sincerely appeal to whomsoever to look into this as such calls really disturb my mental stability. I would not hesitate to blame the bank for any mishap that I face due to this.

Please do something as I strongly feel that this is affecting my mental health. I wish to re-iterate here that most of the call center people from HDFC (collections) are not maintaining the standards when it comes to customer service.

Sandeep Gupta Nalam

Company: HDFC Credit Cards Division
Country: India
State: Karnataka
City: Bangalore

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