HDFC Forex Card
Delayed reissual of the lost HDFC Forex Card

Hello Sir/Madam,

I am currently in USA for a training purpose and was issued a HDFC forex card by my company for my expenses here (and i do not have an account with hdfc). Unfortunately i have lost my card during my stay here. I have immediately contacted the HDFC customer care and blocked the card. The card was blocked on 10Th of April. I also requested for a new forex card with the amount transferred to this new one. I have asked the customer care representative the process for re-issual and does my company needs to be involved in this - he suggested otherwise and that i can do it myself.

I was told that it would take 7 business days for re-issual of the card and it would be shipped to my home address back in India. I waited for 7-8 working days and was glad that the bank was processing this quickly enough. But unfortunately i didn't receive my card till date 26Th April. I have raised a complaint on The 21Th April and haven't heard from that either (be it a call or an email that would indicate the status of my card). Its rather disappointing and frustrating as i have to go through this when i am not even in my home country and i have to depend solely on the money on that card. It would be greatly appreciated if something can be done to expedite the process.

I would be glad to share any additional information on this - you can email me on akhila.bitragunta@gmail.com for the same.

Greatly appreciate any quick action to this item!

Thank you,

Akhila

Company: HDFC Forex Card
Country: India
State: Andhra Pradesh
City: Hyderabad

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