HDFC NAME MISMATCH
HDFC Risk COntrol team

Same thing happened with me also this 18th March only.

On 6:00PM, I received a call from HDFC Risk COntrol team to authenticate a Rs 49, 000.00 transaction done on my HDFC Platinum Card for MSEB Electricity Bill Payment through BillDesk (IndiaIdeas.com). When, I denied they told me to call HDFC Customer Care.

I contacted those people, and came to know that 4-transactions (Re.1, RS. 49046, Rs23431, and Rs.11541) have been allowed through their gateway. I denied those transactions and got my card blocked.

Next day, I sent a complaint letter denying the four-transactions by me or on my behalf. I also submitted the letter of complaint to DCP, Crime Branch, NaviMumbai. I received a call from HDFC, Chennai office about the transactions and was told that as I am refusing to have done those transactions, they are categorised as Disputed, and an enquiry will follow.

Later when contacted, and through the mail also, I was told that the Merchant have not yet contacted and just the credit limit of my card is being blocked.

In addition, as told by HDFC Risk Control, I also contacted BillDesk, Mumbai office and enquired about those deals. I forwarded them the scanned copy of the complaint I submitted to Police and HDFC too.

Today, 21st March I have been told that those transactions have been made through http://indiaideas.com against MSEB (Maharashtra Electricity Board). When I said that I clearly deny those fraudulent transactions and won't pay anythig for it; I was told that enquiry is in process and with 45-60days it will be decided whether it's true of fraud deal.

Seeing Mr. Mhatre's expereince, I am feeling sommething fishy about the whole HDFC-process.

CAn you please suggest me what should be my next step.

Company: HDFC NAME MISMATCH
Country: India

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