Hdfc securites
Poor service by customer care executive

This is with reference to complaint : 3800095.

On 25 Aug I called customer care to inquire about scheme assigned to my account which is 1469738.

My call had attended by executive nehal and I have been given following information.

1) There will be no brokerage charges for single transaction upto 1 LAKH for the next 3 months.

This included 3 taxes.

brokerage charges 0.5 %

Service tax on brockerage 10.30%

Security Transaction 0.125%

This is done because the security account has created with corporate scheme.

As per the information I have started transacting using HDFC securites.

On 21st of September,

I have noticed brokerage charges against my transaction done on 20th sep 2011.

I immediately called customer care (this time the call was attended by

zenab). I have been given information as the charges are deducted as my total transaction amount (This includes all my transaction and not a single

transaction) was more than 1 LACK.

I need the brokerage amount to be deducted from my transactions as I have been given wrong information by one of your customer care executive.

on 23rd of September, I got a call from one of the executives.

He said he understand the inconvenience. He even admitted the mistake from customer care executive but refused to give extra brokerage amount.

To add to this he suggested me to read the document.

I must say this is a very poor service if the executives don’t know what they are selling how they expect us to have all the information about the scheme in fact the call on 25th august was made to understand the schemes.

I have all the necessary recordings to prove you wrong and I dont mind filling the case with high compensation for the inconvenience.

Company: Hdfc securites
Country: India
State: Maharashtra
City: Mumbai City

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