Hemika
Swiped card twice & rude staff

Purchased a bag at Fendi, Emporio Mall, New Delhi, India. AND they swiped (made payment on) my card twice!!! I called them over the phone and told them to get back to me after correcting the mistake. They dint bother. After a few days I actually had to go down to the store. I managed meeting the retail head there. No one bothered to call me back and update me on the case. The staff was very indifferent, and Fendi does not have a customer complain number which i think is legally wrong. It took two weeks for the money to come back into my account, it just make me think Fendi is quick in taking peoples money and very stingy when it comes to returning. During my last call to the retail head Vikram, he was actually rude enough to say, "should i hang my self if the money has'nt reached your account, and when i told him i would sue Fendi, He said please go ahead. I will not be buying Fendi after this experience. The staff of all these luxury brands in India needs proper training.

Company: Hemika
Country: India
State: Delhi
City: South Delhi

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