HSBC Bank
Credit card issue

Hi Sir,

I am a Credit card account holder of HSBC Bank and also have a Savings/FD account relationship with them for the last 10 years (approx).

Around 5 years back, I had received an additional credit card from the bank without any demand from my side.

Around that time only, I had placed a request to cancel the card to which no action was taken by the Bank.By mistake, I had used this additional card once for an amount of around Rs -.

As I shifted my residence to Pune, I could not receive the bills for this amount.

Though there were no standing instuctions from my side for auto-debit/ECS on the above mentioned card, yet the bank recovered the outstanding (and much much more) from me through automatically debiting my savings account and then card was closed three years back.

Even though the outstanding recovered and the card was closed 3 years back, last month there was an auto debit of Rs 21000/- from my bank to this credit card account and there is no money left in my savings account. The current card (that I have been using) has a ECS instruction set but becuse there is no money left, they are not able to debit my savings account. I am getting many calls daily even on weekends regarding the due payment.

I keep on telling them that the request has been placed by me to the bank to look intio the issue and the banking executives have reassuerd to me that they are looking into the matter. Yet the credit card people dont listen and keep on calling. I am getting very harrased. This has also spoilt my credit image.

I request you to look intio the matter and do the needful. My PAN number is AEVPG1764J. Pls.let me know if any additional info is required.

With Regards,

Nidhi Dulloo

Company: HSBC Bank
Country: India

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