HSBC
Unauthorized charges on credit card

Myself Goutham Lakamsani, I used to have an HSBC credit card under the offer of Zero Annual feel and got expired during 2008.

After the card had expired in I had not opted for any renewal and not placed any such requests. I had also re-located to abroad and recently come back. Now I found from a CIEBIL report that I had an due on credit card, so I called up your customer care and found from them that the card is auto renewed and new card is generated and for the new card an annual payment is charged, by today along with the late fee charges it came up to 5000 Rs.

I had not received this card now and till date I am not aware that a card on my name is in active stage. All the dues are due to the annual fees and there is no usage on the card till now.

I had not placed any request for auto renewal and bank had not asked me for any such thing, on the above of that my card is under Zero Annual fee offer…so though the card got auto renewed no annual fee should be charged on my card.

The Bank charged me without taking my approval and renewed the card without even informing me, I request the bank to remove all of my dues and cancel the card immediately, but they denied it and asked me to pay all the dues immediatly to cancel the card.

Request you to kindly lookinto this and help me to cancel that card and get an No-Dues Certificate

Company: HSBC
Country: India

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