HSBC Credit Card
Credit Card Settlement Problem

Hi,

I had HSBC Gold Credit Card for almost 18 years and i had been a very good with the payment, until 2 years, I had major financial problems and i went in for a settlement for the credit card for an amount of Rs.80, 000/- and i made a payment of Rs. 60, 000/- towards the settlement letter and another 20, 000/- after the due date. Unfortunately for my bad luck, i met with an accident (shoulder fracture) and i was completely down at home for 1 years, because of non-payment of balance amount, my credit card settlement as been reversed. Last year, i received calls from call center. When i mentioned the issue and told them that i had made the complete payment, they told me that it is not settlement and if i make a payment of Rs.5, 000/-, i will receive a settlement letter in 3 days time, for which i made a payment of Rs. 5, 000/-. I made the recovery agent to write on the receipt mentioning about the details, which he did. But unfortunately till today, i have not received the settlement letter. Till today, i have made Rs. 87, 400/- towards the credit card. Now, suddenly since last 1 month, they have started to call me up and say that there is a balance of 3.25 lakhs towards my credit card and i need to make the payment. I dont know what to do. Would you guys let me know in details, what are my options and how i can solve this problem.

Regards,

Venkatesha Munivenkatachari

venkatesha.munivenkatachari@gmail.com

Company: HSBC Credit Card
Country: India

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