HSBC Credit Card
Fooling the customers

I would like to make an official complain against HSBC. It is the worst bank I have ever dealt with. In 205 I was approached by a executive for HSBC card and he informed me that the card is free for life time. I applied for the card and later when the verfication dept called I confirmed the same life time free offer and they said it is free. After using the card for a year I got the annual statement with Rs 1000 levied as annual charges. I then called up in HSBC phone banking and they said that it is not free. I then decided to close the card and paid the entire amount but not the Rs 1000 annual fee and requested HSBC to close the card. after almost 3.5 yrs they again approached me saying that I have some dues of Rs 10000. I then explained them the issue which was caused by HSBC and then the person said that if I pay Rs 3000 the card will be closed. I then asked for the settlement letter and he said that I will get the settlement letter only when I make the payment. He also brought his manager on call who confirmed the same. I then paid Rs3000 and its been 7 months I am still awaiting for the NOC letter. In between I was repeatdly following up with the Bank person and he paid no attention. Now he says that card was never settled and I then wrote to the HSBC nodal officer who again are not accepting the fraud of their employees. I think the bank is cheating many other customers like me. I wish this forum can make people aware that never take services of this bank of you will fall in trap of this fraud bank who ceats its customers.

Company: HSBC Credit Card
Country: India
State: Delhi
City: West Delhi

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