HSBC Credit Card
FAULTY CREDIT CARD STATEMENTS WITHOUT ISSUING CREDIT CARD

The Abovementioned Bank, one of the reputed Credit Card Providers has been denying a basic right to the customer, i.e. Ensuring the Credit Card is given to the Customer before Sending out Credit Card statements.

On 23rd July I had requested for Blocking of my credit card since some confidential documents pertaining to the Credit Card details were misplaced. Immediately the Credit Card was hot listed and blocked. As per the billing cycle, I received the Credit Card statement for the Purchases made in the Month of July and the same was settled in Aug. For the entire Month of Aug and Sept the Credit Card was in the "HOT LISTED" AND BLOCKED" status. Despite the same, the Bank has been sending Credit Card statements with Primary Card Numbers repeatedly changed and has been charging Money and late payment fees, whereas the customer doesnt even have the CARD in a WORKING status, nor has the bank ensured that the customer has a REPLACEMENT CARD. Till Today, 18th Sept the bank has sent two different Credit Card statements with different card numbers (Different from the Credit card number in July) and has asked the customer to Honor the payment.

The customer infact in good faith made the payment and registered a complaint on 4th Sept stating that the late payment fees has been wrongly charged and the Credit card statements have been sent with a different Card number, whereas the customer doesnt even have the Credit card of the said number. The Customer complaint number filed was : 040920104664 on 4th Sept.

Surprisingly on 13th Sept another Credit CArd statement was sent to the customer now with a new credit card number (Third one: original was xxxxxxxxxxx7539, changed to xxxxxxxxxx8991, changed to xxxxxxx3361). Again, the late payment fees was charged.

Today, I have personally called up the bank and the Bank Official (Manjit Singh) has registered a complaint again, after profuse apologies that indeed the bank has done incorrect thing of not sending a card, of sendng a statement without a card being given and ofcourse of charging the late payment fees.

The said compalint reference number given today is 180920105323. On requesting for speaking to a Senior MAnager on the floor, the Senior Manager denied to come online. Instead sent a message, that we shall study the case and get back by monday.

The So called Reputed bank has now for the last few months made it a practise to charge late payment charges, despite ensuring the payments are dropped on time. Last month, the ICICI bank cheque was dropped 10 days before the due date, however HSBC bank did not collect the cheque from ICICI bank. This i had personally checked to find out why are payments being charged for late payment.

I would like to register a complaint with the higher authorities that when I forced to pick up the cheque from ICICI bank to the HSBC Bank Executive, it was picked up after due date, despite droppin the cheques before due date. This seems to be a methodology to RECOVER "Annual Fees" which is for a platinum card customer given as a life time free card.

I am thoroughly disappointed with a Reputed bank like HSBC and would only ask other customers to bank with the said bank after due checks

Punita

Company: HSBC Credit Card
Country: India
State: Maharashtra
City: Mumbai Suburban

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