HSBC Credit Card
HSBC Credit Card

Dear Sir / Madam,

HSBC people are disturbing by sending mails stating that i was provided a credit card by them in i made a purchase in Dec. 2007 & never paid the bill. Now the amount has grown to 70, 000 something & they can settle the same to appx. 15000 rs. Getting this surprise mail, i asked them to show some proof of purchase or asked them to advise for some document that i gave them along with the application but every time a new customer care person comes with same story but no one is provodong the proof.

Here below are the mails that i got from them & i responded. Need your help, thanks.

With Best Regds

Mohit

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Dear Sen,

Very first thing i am not agreeing that i got any HSBC credit card in 2004. After that you are saying that i never used this card but made some purchase in Dec. 2007 for which you don't have any record what & from where the purchasing was done. Now i have few below questions

Apart from this, i asked you people to provide some identity proof of mine or any other document which i gave you while applying the credit card. I asked for this 2 months back but till now no one has came back with the information but everytime i am getting an e-mail from a new customercare service person & i need to explain everything to him.

It shows very poor service from you people. Now please send me some proof that i was carrying any credit card otherwise please don't disturb by sending the mails. I will not be reverting if you will come back without any proof.

With Best Regds

Mohit

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On Wed, Nov 10 at 4:29 PM, HSBC INDIA NET wrote:

Dear Mr. Mehta,

Your credit card 4476 XXXX XXXX 9137

Reference Number 211020106581

We refer to your email dated 20 October received through

info@hsbc.co.in regarding concerns on your The Hongkong and Shanghai

Banking Corporation Limited (HSBC) credit card.

Please accept our sincere apology for the delay.

We request you to revert with the scanned copy of your driving licence

as an attachment to enable us to assist you further.

We fully appreciate that you would like this matter resolved as soon as

possible. HSBC is committed to serving the best interests of all our

customers.

We solicit your cooperation in this regard to serve you better. Awaiting

your response regarding the above.

We appreciate your understanding that the bank has facilitated various

channels of communication like Phone Banking Services and Internet

Banking for quicker resolution to our customers. In the event if our

customers are inconvenienced due to any unforeseen delay in getting

their concerns resolved, the bank as per Regulatory guidelines has set

up a grievance redressal forum in place to enable resolution of

complaints within a reasonable time.

Please refer the appended link to know more on the Bank's Grievance

Redressal Policy.

http://www.hsbc.co.in/1/2/miscellaneous/grievance-redressal

We trust the above clarifies your concerns and the Bank? s position in

this regard.

Assuring you of our best services always.

Please feel free to write to us for further clarifications.

A complete list of our Phone Banking numbers is available at

http://www.hsbc.co.in/in/personal/phone.htm

Yours sincerely,

Ananyo Sen

Customer Service Executive

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Another mail

Hi Stephen,

I was told that you have my driving license as proof, will request you to please advise for the license no. so that i am sure that i did apply for credit card in past & i will advise you for passport / pan card detail only after that. Please confirm urgently as i am moving to South Africa in coming month, thanks.

With Best Regds

Mohit

- Hide quoted text -

On Wed, Oct 20 at 8:28 AM, HSBC INDIA NET wrote:

Dear Mr. Mehta,

Your Credit Card 4476 XXXX XXXX 9137

Reference Number 20102010109

We refer to your email dated 19 October received through

info@hsbc.co.in regarding concerns on your The Hongkong and Shanghai

Banking Corporation Limited Credit Card account.

Our records reflect that cardXXXX9137 has been issued under the name of

MOHIT MEHTA on 20 November. As you claim not to have applied for

the card, we request you to revert with the scanned copy of the

following documents as an attachment to info@hsbc.co.in for us to assist

you further in this regard.

Letter duly signed by you disputing the card number:

Pan Card:

Passport:

Please feel free to write to us if you require further clarification.

A complete list of our Phone Banking numbers is available at

http://www.hsbc.co.in/in/personal/phone.htm

Yours sincerely,

Stephen Liu

Company: HSBC Credit Card
Country: India
State: Punjab
City: Patiala

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