HSBC Credit Card
Harrasment and avoidance

Dear Sir,

I was using the credit card number 4284 5913 9286 7731 from HSBC Bank and had a clean payment records since last more than 2 years.

I had requested twice for redemption of my bonus points earned by usage of credit card and the reply I got was that redemption gift was sent but my house was locked. Second time, I received response that redemption gift (worth Rs 4500) was sent but customer has changed the house so gift couldn’t get delivered.

I have been staying and even now staying in the same house. Even HSBC collection representative had visited me in last a month back so the claim of bank that I have changed my address was not correct and was only to avoid redeeming my due reward points. Failing my repeated requests for redemption of my bonus points, I closed by card and intimated bank for the same.

I had written to bank to either redeem my bonus points or allow me to adjust the value from final dues. And had been making clear written communication with bank in this regard which bank had been declining and not showing any way out. Bank representatives only kept on harassing me making numerous phone calls for their dues but no one paid any attention to my request and right for asking the redemption of my bonus points.

In the beginning of dispute, I had also written to bank that whatever time bank is taking in redeeming my bonus points, I shall not be held liable for payment for any interest or damage on outstanding during this period.

I also got guys visiting my home for collection of dues which has caused priceless damage to my reputation. No one in the bank was interested to sort out my concern. Finally I decided to repay the bank for all the usage of credit card and forego the bonus point redemption.

To my utter disappointment, bank has shamelessly started following up for interest and damage WHICH HAS BEEN THERE DUE TO NEGLIGENCE OF BANK

AND DELAY FROM BANK TO RESOLVE THE MATTER.

I have numerous correspondences done with the bank in this regard.

And I would like the authority to initiate action against the bank and it should be made to compensate for the harassment they have caused to me and damage to my reputation.

I would appreciate your help and support to establish my belief that support system exist for customers and HSBC bank can’t take customers for ransom.

You may contact me at 9818524705 or may write to me at rahulvaish2001@rediffmail.com.

With regards

Rahul Vaish

103/93

Silver oak apartments

DLF -1

Gurgaon

Company: HSBC Credit Card
Country: India

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