HSBC Credit Cards
HSBC Payment Dispute

Hello,

I had been using HSBC credit card since 2006 and wasn't satisfied with it even then.

Later in August I had dropped in a cheque for Rs. 7000/- on 2nd Aug 07, Chq no:67050 - UTI (Axis) Bank as credit card payment. Few days later I got a letter saying that my cheque has been rejected and I should issue a new cheque. when i checked my bank account, i saw that on 4th August '07 the amount (Rs 7000) has been debited. I called up customer service and they asked me to wait for next month's statement. When I got my statement for August in September '07, it showed that the cheque has been rejected from HSBC and payment returned. But I haven't received this amount back in my bank account till now.

I had faxed statements and letters to their Regional Chennai office but in vain. I emailed them several times mentioning the disaster, sent them all the required proofs but they kept giving me weird reasons and kept adding interest every month. I emailed their nodal office also but the case is still pending. They had issued me a new card it seems which i never received. The old card account shows closed and so does the new one but it has an outstanding amount which they are asking me to pay. I have cleared all the other pending dues except for the disputed amount and the interest charged for it.

I have been trying to resolve this issue for the past two years but HSBC is horrible and i would never like to be associated with them again.

Company: HSBC Credit Cards
Country: India

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