Hsbc gold credit card
Query on Invalid transactions

Hi

I used to hold a HSBC gold credit card no: 4384 5999 1332 5121 which got expired in Feb. I receive a statement in Jan for an unauthorised payment made for Rs 2870. The bank issues a new card (4384 XXXX XXXX 5007) in my name even after I had informed that " I had no interest in card renewal". In feb further unauthorised transactions were made on this card for an outstanding amount of Rs 8023.

In regards with the above, I filed a dispute letter, Reference Number: 120220104452 for which I received a response stating that I would receive a reply withing 30-45 days.

Even after this, I was penalised by their bank executives over the phone asking me to clear the payment and questioning me that why am not making the payment.

I have infact requested them to close my a/c, as my card has been used illegally by someone else. They said that until the outstanding is cleared, we cannot close the a/c.

I tried to track the dispute letter, they logged my case Reference Number 220220102485

and said we are working ont he issue and will get back within 30 days time.

I between I receive posts for payment with a different card number (4384 XXXX XXXX 5080), while I haven't received any of the cards issued from this bank, this year.

and today I receive a post stating that If I do not do an immediate payment for Rs12, 238, otherwise they are threatening me that they are going to hand over this case to DEBT COLLECTION AGENCY, and I need to bear all the cost incurred. Also they would sent my credit history with this bank to Credit Information Bureau of India Ltd, so that I will be impaired on my baility to avail credit facilities from any financial Institutions.

Hence I request you to please consider this case in the severity and take appropriate actions on this bank, for harrasing me for the unauthorised payment made on my card.

Company: Hsbc gold credit card
Country: India
State: Karnataka
City: Bangalore

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