HSBC Ltd
Deactivation of earlier debit card before activating the new one

I have a Powervantage Savings Salary account in HSBC Ltd. The HSBC forcibly converted my Powervantage account into a HSBC advance account without taking my prior approval & sent me the welcome kit for the same.

The kit said I would receive a HSBC Advance Platinum Debit card will be despatched in 10 working days. When I did not receive that card in 15 days, I raised a query through the online secure message with HSBC.

I received the card on 17th August but still did not receive the ATM PIN. The same day I used my old card for cash withdrawal which was not accepted. I called the HSBC Phone banking no & they told me that the old card has been deactivated on 14th August & you could use the new card with the same ATM PIN which I checked was not true.

I spoke to the their relevant Manager today & he said it was a mistake.

I need justice that even though I have money in my account I am not able to use a penny only because of a mistake by someone in the Bank. I am cash strapped & the Bank refuses any other help apart from dispatching the ATM PIN within 3 working days. I need to travel extensively outside the city & would not be available in Delhi when the ATM Pin will be delivered to me

Company: HSBC Ltd
Country: India
State: Delhi
City: South Delhi

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