HUL Marvella Pureit
Service problem

I had bought the worst product of HUL i.e. Marvella Puriet on 27th August. It was the big mistake of my life that I thought it’s a HUL produce and it will good in all aspects. From the date of purchase I am regularly facing the problems in the product. I have lodged more than 50 complaints and every time new problem is coming. On 5th July its internal pipes got loosed and due to which water was coming outside the same. On 6th July engineer Nusrat Ali, Mobile Number 8802827515 visited our premises and rectified the problem and he was asking for the service charges, when I have told him that it is under warranty and I am not going to pay any charges but he was not agree to it, then immediately I have called up customer care and told him the same story. The representative at customer care informed me that the product is under warranty and there is no need to pay anything. I have inform the same to engineer and told him that I will not pay anything then he told that in a day or two you need to lodge the complaint again. I was surprised to see the reply from the engineer on 6th July. Apart from that he didn’t properly install the product, which I had to do it my own. Again today i.e. 7th July the same problem occurred, it means to get the money from the customer engineer is not doing his work properly. Just because of his money mind, he is not doing his job properly.

Today I have re-lodged the complaint with customer care and I have called up the engineer as well, then he transfer the line to his senior Kishan, Mobile Number 9540777256, the reply from Kishan was shocking. As per him the warranty period is 6 month only. How is it possible when I had bought the product it was informed that the warranty is for one year after that also we will not charge anything apart from the cost of the germ kill which will be installed free of cost.

Now I can say that HUL is not committed towards customers and they should stop to sell the produce immediately.

I hope I will receive the reply with the action report taken against the arrogant engineer.

Regards

Tejpal Kukreja

Company: HUL Marvella Pureit
Country: India
State: Delhi
City: South Delhi

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