HSBC Bank
Payment refund

9-9

Shri H Kulshreshtha

Banking Ombudsman

Reserve Bank of India Building

2nd Floor, 6, Sansad marg

New Delhi - 110001

TelNo. 011-23725219/23710882

/23725445

Fax No. 011-23725218

SUBJECT: PAYMENT REFUND

REFERENCE: HSBC BANK CREDIT CARD NO 4476929960226964 & CALL REF. NO

220620096903 DATED 22-6 FROM CALL CETER DELHI.

DEAR SIR

1) IN ABOVE REFERENCE, I MADE EXCESS PAYMENT TO MY CREDIT CARD A/C . OF HSBC BANK Rs.1811.00 ON DATE 04-06-09 AFTER DISCUSSION TO CALL CENTER EXECUTIVE THAT DEPOSITE THIS PAYMENT THAT WILL NOT ATTRACT LATE AND FINANCE CHARGES AND WE WILL REFUND YOUR EXCESS AMOUNT TO YOU BY CHEQUE BY COURIES . AND IN ONE OR TWO DAYS AFTER DISCUSSION WITH SENIORS WE WILL WAVE OFF ALL CHARGES LATER ON, THESE CHARGES WERE REVERSED ON 14-06-09 ACCORDING TO THE STATEMENT OF JULY MONTH .

2) IN JULY I GOT A STATEMENT IN WHICH RS.1641.16 AS FINANCE CHARGES AND SERVICE TAX RS.169.03 WAS IMPOSED ON MY A/C AND BALANCE .80 PAISE WAS LEFT INSTEAD OF 1811.00

3) AFTER SO MANY CALLS TO HSBC CUSTOMER CARE CENTER, EMAILS TO NODAL OFFICE . THERE WERE NO SATISFACTORY ANSWER.

4) I WOULD LIKE TO DEMAND MY MONEY BACK 1811.00 WITH 42% INTEREST AS THEY ARE CHARGING PEOPLE WITHOUT ANY REASON.

5) THESE ALL CREDIT CARD COMPANY FIRST GIVE CARD WITHOUT ANY FEES, THEN IN COMING BILLS THEY CHARGE MEMBERSHIP FEE.

AFTER NOT PAYING THAT BILL THEY IMPOSE FINANCE CHARGES AND LATE FEE AND SERVICE TAX .

IN NEXT 2-3 BILL IT BECOMEA HUGE AMOUNT TO PAY AND CUSTOMER BECOME VICTIM OF THESE FRAUDS. SOME OF THE CHEQUE THESE PEOPLE RECIEVES BUT DESTROYS AND NOT PRESENT IN BANK ALSO TO LEVY FINANCE CHARGES. CUSTOMER THINKS HE HAD MADE PAYMENT.

6) SO, PLEASE TAKE PROPER ACTION AS SOON AS POSSIBLE AGAINST THESE FRAUDS.

FEEL FREE TO CONTACT

p.k.gupta

9350857515

card no 4476929960226964

E-14/2 KRISHNA NAGAR

DELHI-110051

ENCLOSER: STATEMENT OF HSBC APRIAL TO JULY

Company: HSBC Bank
Country: India

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