ICICI Bank
Amount debited towards the Credit Card Payment for Lombard Policy - Reg

Hello

I am an ICICI Bank customer from past 4 years. I have my savings account in ICICI Bank, .

In the year 2007 I have sent my filled application towards ICICI Credit Card, but it was not issued to me. In the mean while ICICI Lombard taken the link from credit card section and called me regarding the Insurance policy even that also not been issued to me. Further no correspondence has either been done nor credit card and policy details received from your end.

But I was getting constantly the SMS on my previous mobile number regarding the credit card payment due from my end for which I have neither credit card nor insurance policy. Even I have complained several times to customer care regarding the issue both by e-mail and telephone, but they have not provided any solution in this regard.

I am getting the monthly SMS regarding the payment for credit card which I have not received and amount has been debited from my credit card account which does not exits and credited to ICICI Lombard without my intimation. I have given correspondence regarding this issue many times to both ICICI credit card customer care and also ICICI Lombard but in vain.

On 7th Jan’11, I have noticed that a amount of Rs.12, 786.76 has been debited towards the Credit card payment (Showing as lien amount) to my savings account without intimation again.

ICICI credit card has leaked the customer details before issuing the credit card to customer and further they are telling to pay the amount towards credit card which they have not issued. ICICI Lombard got the details from credit card department and deducted the amount from credit card which is not issued to customer (without proper verification) and also not issued policy detail to customer.

Such type of actions is not expected from your esteemed organization like ICICI.

Kindly do the needful and hoping for justice to me at the earliest.

Thanks & Regards

Deepa K.A

Company: ICICI Bank
Country: India
State: Karnataka
City: Bangalore

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