ICICI Bank
Harrasment by not closing my Loan0 after all payment is made)

• Name – NANDA GOPAL V

• Loan Acct # - LPBNG00008488614

Dear Sir/Madam,

My Name is Nanda Gopal and all the details of my Loan are mentioned Above and below is my complaint.

During my Loan tenure, There was a Penalty charge for cheque bounce on 18th December of Rupees 285. At NO point was I informed about the cheque bounce or penalty pending till the last month of the Loan tenure.

First week of Feb’ I personally went to the ICCI bank (Branch MG Road – Behind Bangalore central Mall) and Paid 350 rupees as penalty as ICCI bank was unable to tell me the actual penalty status due to their system outage (Issues with Server) Called them on back to back days However only response I received was that their system was down. Finally on 5th Feb’ spoke to a representative and explained her that I have already paid all dues and requested them to send me a copy of the statement with closed status and also update CIBIL as I was trying for a home Loan. I was told that this would take a total of 45 days for ICICI bank to update CIBIL, and also send me a statement of Loan closed.(My request was completely ignored by this agent)

On 3rd week of March I received a letter from Federal Bank (Bank that is issuing me HOME loan) stating that they see a pending payment from me to ICICI bank on CIBIL report. I Called ICCI bank and representative gave the same update of 45day that was given to me in the first week of Feb’11. I requested for a supervisor and spoke to Ranganath, I did explain him the complete situation, who promised me that he would personally close this issue for me with in 24 hours as well as call me and update me in 24 hours. (My request was completely ignored by this Supervisor)

Called back on Last week towards the end of the Month and asked for Ranganath, I was told that he was on Leave/Off. I requested for Manager and I was transferred to Naresh, who told me that he is manager, at this time I had to tell Naresh that I was recording the call, and Naresh changed his statement that he was at the same level as Ranganath, I did inform Naresh that Federal bank has again requested me for statement in order to process my Home Loan, Naresh told me that he has placed a request and I should be receiving the statement in 2 hours and its been a week I am been waiting for a statement after paying all the money I owe ICICI bank. (My request was completely ignored by this Supervisor)

I am hoping that this Written complaint is definitely fetching me resolution. I am definately one of the most dis-satisisfied customer.

With all these years of experience as manager for customer service, I feel this is absolute harassment, Abusing, Ignorance, Negligence in the name of customer service. I strongly recommend you to demote Ranganath and Naresh for their negligence and terminate the agent who promised me that with in 45 days every thing would be taken care off

Regards

NandaGopal. V

919845798195

Company: ICICI Bank
Country: India
State: Karnataka
City: Bangalore

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