ICICI Bank
ATM Dispute

Dear Sir/Ma ‘am

It is to bring to your notice that I Shailly Manchanda is an A/c (A/c no: 232104000025939) holder in IDBI bank.

On 8th Oct I chose the withdraw option entering Rs 10000 from ICICI’s ATM but maybe because of some problem with the ATM the screen went blank during the transaction due to which I had to cancel it. ICICI bank dispatched the money for the cancelled transaction which I never received. My second transaction was successful and I only received Rs 10000 and for no reason I had to suffer a loss of Rs 10000.

A no. of complaints have been filed against ICICI through IDBI bank but all in vein as initially they sent unsatisfactory mails telling that the money has been processed. Being unsatisfied with the replies the complaints were filed again to which they finally sent a JR copy which says that both the transactions were successful. Why on earth should I bear a loss which I am not meant for. I want ICICI bank to crosscheck their ATM transactions on 8th Oct.

I hope you will take this matter seriously and sort it out as soon as possible at.

A quick action is anticipated.

Yours sincerely

Shailly Manchanda

09897538938

Company: ICICI Bank
Country: India
State: Uttar Pradesh
City: Bareilly

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