ICICI Bank
Refusal of registering complaint on customer care

Sir,

I wanted to register a complaint with ICICI Customer care regarding the deduction of balance from my account without actual booking of ticket. They didn't register the compaint saying that as per rule my money will be refunded within 4 days and if it doesn't, only then can I register complaint.

As a customer I feel I have the right to complaint on the spot & it is their duty to lodge my complaint there & then itself.

I think it should be made mandatory for companies to register a complaint whenever a customer requests.

Regards,

Neha Lakhani

Company: ICICI Bank
Country: India

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