ICICI Bank
3 compliants in 45 days

From:

"ravindra pratap gupta"| Add to Address Book |This is spam

To:

Subject: View your customer Care-3 Episodes in a month

Date: Tue, 19 Jan 18:07:52 IST

Cc:,

Dear All Higher-ups,

Big claims of customer service are a frusteration for customers like us. Feel appologitic for being a part of ICICI. Find below the episodes with no solution till date and only passing the buck that sytem takes 21 days.

Why a customer like me is in trouble. Many followups with lost many minutes and hours with helpline can check your record.

Kindly let me know why should i continue with ICICI Bank after such incidences and no solutions till date.

Rgds

RP Gupta

An Ordinary customer

Bank Account No: 628601506195 (One complaint)

Credit Card Number:4477462163016015 (2 complaints)

EPISODE-1

From:

"ravindra pratap gupta"| Add to Address Book |This is spam

To:

Subject: Cheque deposited not cleared more than 35 days

Date: Sat, 09 Jan 13:23:02 IST

Cc:

Dear Amar,

I am trying your landline numbers but unable to connect.

I had met you on 5th January regarding the SBI-Income Tax refund order (Made from Haldwani-Uttaranchal State) drawn in favour of ICICI Bank account number 628601506195-deposited in ICICI Bank ATM Khanda Colony -New Panvel-Navi Mumbai on 10th December (Cheque Number: 933178 and amount Rs 47510)

Till date the amount has not been transacted in to my account. Also have launched the compliant with customer care twice. The complaint details

Compliant date Complaint Number

4-1-10 SR 128743896

5-1-10 SR 128888894

Please resolve the issue at the earliest. Already a long delay has happened.

RP Gupta

Director Corporate Relations

Indira Group of Institutes

Navi Mumbai

Mob No's: 09324190698

09324766486

EPISODE:2

On January 14 a home loan installment of Rs 10747 debited from ICICI Bank Account No: 628601506195 (Actual Installment Rs 11015)

Again on January 16th rhe account is emptied full with Rs 9260.14 on pretext of Home loan LBNOD00001360313. nO INFORMATION GIVEN AND NO RELEVENCE FOR DEDUCTION. On calling helpline error accepted but no solution of disbursal of amount back to account

EPISODE:3

To:,

Subject: Re: Booking - Yatra Ref Num F4S45C

Date: Tue, 19 Jan 12:25:08 IST

Cc:,

Dear Sir/Madam,

Find details of my below. Fisrt amount of Rs 12314 has deducted from my credit card (SMS recieved from ICICI Baank & spoken to Customer Care Team Leader Ms Susan from ICICI Bank Customer Care-Hyderabad. Second mount of Rs 12414 has been deducted against my ticket booked.

KIndly check and let me know the fisrt transaction amount of Rs 12314 & ensure refund (ICICI Bank Credit Card Number-4477462163016015)

Ravinder Pratap Gupta

09324190698

RP Gupta

Director Corporate Relations

Indira Group of Institutes

Navi Mumbai

Mob No's: 09324190698

09324766486

Company: ICICI Bank
Country: India

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