ICICI Bank
Fraud Transaction on Credit card

Dear Team,

This is to bring to your notice that Two Fraud transactions have been done using my ICICI Credit Card for which I have raised dispute and details are below:

1. 25-Oct-09: Rs. 18, 826 - Eazee Go1 Travel - SR# 122939747

2. 26-Oct-09: Rs. 26, 998 - Eazee Go1 Travel - SR# 122939951

I was promised that an Investigation Officer will be assigned to my case and within 10 days will contact me and will share the investigation details as per progress. It was also told that it takes max of 90 days to close the case and at the end a detailed investgation report will be shared with me.

Unfortunately, no one from ICICI Bank Authority has approached me so far and the case has been closed in bank's favor asking me to pay this heavy amount. I don't even know who is looking into the case from Bank and neither Customer Care can answer that no anyone from bank offices I have gone to.

This is completely unprofessional behavior due to which I am suffering and being harassed.

I have approached the vendor through which this transaction was done and they are not ready to share any details about the transaction and will only tell Bank Authority.

When I reach ot to ICICI Customer Care, they are not of any help and keep transferring my calls to various departments and people and I have to wait for hours on calls to get any response which also is of "NO ASSISITANCE".

I am not able to understand Why these transaction keeps on getting Debited and Credited on my account?

I would request to roll-back these trasaction on my card and share the complete details of the investigation like who has done these transactions and on whose name these online ticket booking was done. I would like to bring those culprits to justice.

I have completely lost trust in ICICI Bank and feel very bad that such kind of "UNPROFESSIONAL BEHAVIOUR" can be there from one of the most prestigiou bank of the country.

Please Help.

Thanks & Regards

Vishal Singh Jaiswal

9766215522

Company: ICICI Bank
Country: India

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